Refund Policy

At QSTANDARDS GLOBAL PVT. LTD., we are committed to delivering products and services that meet the highest quality and regulatory standards. Robust quality control systems are in place to ensure that product specifications, certifications, and handling requirements are clearly communicated at the time of order confirmation and material dispatch.

We use high-quality packaging materials and reliable international logistics partners to ensure safe and timely delivery. While every precaution is taken, there may be rare instances where a product or service does not meet the agreed specifications. In such cases, customers are requested to notify us promptly so that the issue can be reviewed and addressed on a priority basis.

---

Eligibility for Refunds or Replacements

• Any concerns related to product quality, quantity, or condition must be reported within 45 days from the date of receipt of the shipment.
• Claims must be supported with relevant documentation, such as photographs, batch details, and shipping information.
• Upon verification of the issue, QSTANDARDS GLOBAL PVT. LTD. may, at its discretion, offer a replacement, refund, or account credit, depending on the nature of the issue and customer preference.

---

Non-Refundable Situations

Refunds or account credits will not be issued in the following circumstances:

• Issues reported after the 45-day notification period
• Products that have been used, altered, or improperly stored after delivery
• Orders placed for customized, made-to-order, or special specification products
• Delays or damages caused by factors beyond our control, including customs clearance, force majeure events, or third-party logistics providers, unless proven otherwise

---

Refund Processing

Approved refunds will be processed using the original method of payment or as an account credit, as mutually agreed. Processing timelines may vary depending on banking procedures and internal verification processes.

---

Post-Return Support

Even after the 45-day period, QSTANDARDS GLOBAL PVT. LTD. remains committed to reviewing and addressing customer concerns; however, refunds or account credits cannot be guaranteed beyond this timeframe.

---

Policy Updates

QSTANDARDS GLOBAL PVT. LTD. reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.